Fulfillment, Shipping and Returns

FULFILLMENT

At the moment, we do not have the space to store inventory for shirts. The products you order are fulfilled by Printful. Printful takes about 2-7 business days to print our shirts. 97.66% of orders are created and shipped within 5 business days. More than a half of Printful orders are created and shipped within 3 business days or less.

SHIPPING POLICY

Estimated shipping delivery times *after fulfillment:
USA: 3-5 business days*
Canada: 5-10 business days*
World: 10-20 business days*
Your order will be sent out on average within 3-5 days of ordering.

See our FAQ page for more info.

Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with chris@citymachineapparel.com or support@printful.com noting your order number. We'll see what can be done.

RETURNS POLICY

Right now we cannot accept returns unless there is a factory defect. Sorry for the inconvenience!

Questions or concerns? Please contact chris@citymachineapparel.com